Job Description: The Entertainment Intern will assist in executing a quality, family-fun sports entertainment experience through the use of audio, human resources, and on-field entertainment.

Duties and Responsibilities:

• Create, plan, and implement entertainment segments from Gates Open until last fan exits.
• Work directly with Entertainment Director to interview, hire, train, orient, manage, motivate, and lead entertainment department staff.
• Develop Pre-game and Game Scripts for each home game.
• Assist in rehearsing all skits and contests with all entertainment staff members.
• Develop Master PA Script book.
• Plan, create, rehearse, and implement, entertainment inning breaks.
• Purchase all music, props, costumes, uniforms and tech equipment.
• Oversee mascot costume repairs.
• Perform mascot appearances when needed.
• Plan and execute National Anthem Auditions and determine who will be performing the National Anthem, contact, and schedule National Anthems.
• Attend brainstorming sessions for creating new entertainment inventory.
• Liaison with other departments to accomplish department objectives (i.e., work with marketing in regards to natural fills, first pitches, on field promotions, friends and family nights, etc.).
• Liaison with Mandalay Creative on any entertainment material that is to be produced.
• Create work schedule for game day staff.
• Create rehearsal schedules and Dry Run Day schedule.
• Design and order promotional and giveaway items (i.e., kids club shirts, giveaway shirts, hats, bobbleheads, etc.).
• Assist Entertainment Director with planning and executing all Special Events.
 

Description:
We are seeking a positive and passionate individual that is committed to becoming a sales industry leader. This position requires participation in a 9 month, career growth-oriented sports sales development program, which focuses on developing the skills needed to become a full menu sales professional. The intent of this program is to expand the applicant’s abilities to a level that will merit consideration for a promotion to a full time position within the sports industry following successful completion of the program. The responsibilities include selling season tickets, partial season ticket plans, group tickets and picnics. Revenue will be generated via phone (outbound and inbound calls), email marketing, face to face presentations, ballpark tours and out-of-office appointments.

Responsibilities:
• Sell new full season tickets, partial season ticket plans, group tickets and picnics
Make 100 outbound phone calls daily
• Set appointments, show seats, and give ballpark tours with the intent to close business
• Answer incoming single game calls with the ability to up-sell callers into packages, groups, and suite rentals
• Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients)
• Represent the organization at in-house ballpark events and off-site community events promoting tickets
• Prospect and qualify all potential sales opportunities in addition to the leads you are provided
• Maintain computerized records of all season ticket customers and prospects
• Provide excellent customer service to prospects and current clients over the phone and at games
• Assist customer service efforts (mailing invoices, tickets, etc…)
• Attend weekly meetings and role-play sessions
• Meet or exceed weekly and monthly sales goals

Qualifications:
• Bachelor’s degree in Business, Sport Management, Marketing or related field
• Strong organizational and communication skills
• Excellent customer service skills
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
• Desire to be a sales industry leader
• Ability to work as a team player
• Ability to present sales material to potential clients
• Proficiency in basic computer software programs 

Reports to: Senior Director of Tickets Sales
 

If you want to be a sports business version of a utility infielder, you shouldn’t waste your time reading the rest of this job description.

To become a superstar with teams, you need to first know that it all starts with tickets and corporate partnerships. Tickets and corporate partnerships are the lifeblood of sports teams. Once you learn truly learn how to market tickets and corporate partnerships--then it’s on to making sure these accounts renew year after year, this is what we call Sponsorship Services. Learn these, and you’ve got the right ticket to run teams.

So, we start our people on our lifeblood—remember, that’s revenue from partnerships. We don’t give you a stale customer service manual and tell you to go service our clients. Our philosophy is train, train, train, and when we get tired of that, we train some more. Our goal is to accelerate your growth as fast as we can. You see, we want you to get better quicker for what you can contribute in Staten Island and perhaps with our other teams.

We own six minor league teams. We’re planning on buying more. We would like to populate management positions in those teams with people that have learned our marketing methods. We’ll train you, we’ll encourage you to become successful, and then we’ll look for you to do the same with recruits at our other teams.

A SUPERSTAR STARTS IN STATEN ISLAND
The Staten Island Yankees are the Single-A New York-Penn League Affiliate of the New York Yankees. The Yankees are owned by Mandalay Baseball Properties (owner of seven minor league baseball teams) and the New York Yankees.

We’re located just 3 miles from Manhattan, playing in Richmond County Bank Ballpark.

WHO IS MANDALAY?
Mandalay does two things: we make movies and we run Minor League Baseball teams.

The six teams that we own are:
•Dayton Dragons – Class-A Affiliate of the Cincinnati Reds •Frisco RoughRiders – Class-AA Affiliate of the Texas Rangers •Erie SeaWolves – Class-AA Affiliate of the Detroit Tigers •Hagerstown Suns – Class-A Affiliate of the Washington Nationals •Staten Island Yankees – Class-A Affiliate of the New York Yankees •Scranton Wilkes-Barre Yankees – Class-AAA Affiliate of the New York Yankees

WHAT YOU’LL BE DOING
Corporate partners are an integral part of our organization. We are all about servicing. We service, service, service and when we are tired of servicing we service some more. Remember it’s all about corporate partners. You’d be a full-time servicer coordinating various aspects of the corporate partner’s contractual and non-contractual needs and wants. You will be interacting with the major players making their partnership work for them over and above their wildest dreams. The position will be servicing our 35 corporate partners by developing relationships, listening, following through on elements of contracts and having fun. We don’t have 250-350 corporate partners like a lot of Major and Minor League teams. We only have 35. These 35 partners are treated with kid gloves and are your major responsibility. We don’t expect that you’ll know how to service or sell our different corporate partnerships, so we provide extensive training.

QUALIFICATIONS
Do you want to be a superstar in sports business? That’s the first qualification. If you answered yes, then answer two more questions: 1) do you have a strong work ethic and 2) do you have desire to learn and excel?

You should have strong communication skills (you have to like to talk to people) and a willingness to listen and learn. You also need excellent organizational skills and the ability to manage and execute various tasks flawlessly. Knowledge of InDesign, Illustrator and PhotoShop are recommended. If you don’t have service or sales experience, don’t worry about it because we don’t worry about it.

OPPORTUNITY FOR GROWTH
You may be asking yourself what are the chances that this can turn into a full time position? This is a good question to ask. If you are a true superstar, your chances of staying on with our team are high. The pressure is on you to listen, learn, grow, excel, execute and show us that we just can’t operate the Sponsorship Services Department without you. You have 9 months to wow us.

START DATE
January 11, 2009. Although we don’t always have an opening, we have one right now. And, even when we’ve got no openings we’re always looking for those that want to be superstars. So, if you’re ready to become a superstar right now, email us your resume today. If you want to wait to become a superstar, then email us your resume when you’re ready.

Question 1:
True/False: I am detail oriented

Question 2:
True/False: I have a creative mind and like working with business clients

Question 3:
True/False: I have a desire to develop a career in sports
 

As a Ticket Operations Assistant with the Staten Island Yankees, you will be exposed to the many daily intricacies of the ticket office in preparation for the 2010 season.

THREE OUT OF FOUR DOESN’T WORK
We figure that you don't have the skill set to be a president right now. However, if president is your target, you need to answer 'yes' to each one of these three questions:
1. Do I have a strong work ethic?
2. Do I have a powerful desire to learn?
3. Are you a highly motivated student looking for a position that allows you to use your own abilities combined with second to none in-depth training?
4. Will I get that in-depth training on my next job, allowing me to make a positive step to my career target?
 

QUALIFICATIONS
Did you answer yes to the first three questions above? If you do, we can answer the fourth question for you. Yes, you will get unsurpassed training that will be giant steps in reaching your career goal. We strongly prefer graduate students, but if you’re an undergrad, recent grad or other and you’re the next budding superstar we would be happy to consider you for this position.
Answered yes to all four, you qualify. Now you have to take action; you have to apply.

WHAT ARE THE HOURS?

The hours during the offseason will be limited to 20 hours a week.  Once the season starts, this will become a full time position.  This will require you to work all games and events held at the Richmond County Bank Ballpark during the 2010 season.

CAN I RECEIVE COLLEGE CREDIT?

Yes, we are willing to allow you to use this position as an internship.

HOW MUCH WILL YOU MAKE?
This position’s compensation will contain an aggressive monthly stipend competitive with any internship you’ll find in the sports market place across the country. The stipend will vary from the hours you will work in the offseason, and the hours you will work during the season.

START DATE
This position is designed to be a January to September position. We are looking for the positions to take effect in early January and run through mid-September.

 

RESPONSIBILITIES (Position description includes, but is not limited to):

-Use of Ticketmaster and Ticketmaster Archtics ticketing system

-Account and database maintenance using Excel and Archtics ticketing software

-Working with Account Managers for season and group ticket sales

-Season ticket and group ticket fulfillment

-Cash handling and unsurpassed customer service responsibilities

-Will call ticket processing

-Assist in supervision of game day staff

-Assisting the Director of Ticket Operations with daily activities

-Financial reporting to corporate office; Mandalay Baseball Properties

REQUIRED SKILLS

-Skilled in Microsoft Office, especially Microsoft Excel

-Ticketmaster Archtics experience is preferred, but not necessary

-Strong personal skills

-Strong customer service skills
 

You probably want to be the president of a team someday. That's good; you're on the right site.
If you don't, you shouldn't waste your time reading the rest of this job description.
THREE OUT OF FOUR DOESN’T WORK
We figure that you don't have the skill set to be a president right now. However, if president is your target, you need to answer 'yes' to each one of the three questions listed at the very bottom of this posting.
 

If you say 'yes' to the first three questions, you're on the right track. However, to get a 'yes' on the fourth question, you are going to have to do some homework. Talk to teams about the real training that they give. Tossing you the Yellow Pages doesn't count as training.
We feel that to become a president with teams, you need to first know what we know: It all starts with tickets. Tickets are the lifeblood of sports. Once you learn tickets—truly learn how to sell and market tickets—you’re on your way to running a team.
We start our people on our lifeblood—remember, that’s tickets. No Yellow Pages tossing for us. Our philosophy is train, train, train, and when we get tired of that, we train some more. Our goal is to accelerate your growth as fast as you will allow us to. You see, we want you to get better quicker for what you can contribute in Staten Island and perhaps with our other teams.
WHAT’S YOUR PATH?
We own seven minor league baseball teams. All are affiliated with Major League teams. We’re planning on buying more. We would like to populate management positions in those teams with people that have learned our ticket marketing methods. We’ll train you, we’ll encourage you to become successful, and then we’ll look for you to do the same with recruits at our other teams.
If you come to work for Mandalay in tickets and do well, you’ll have a chance to grow within our organization, much faster than you would anywhere else. Do well and you could be managing your own staff within a few years.
WHAT YOU’LL BE DOING
Tickets, remember, its tickets. You’d be a salesperson making sales calls to groups within different categories selling our different group products including seats in the stands and hospitality. We don’t expect that you’ll know how to sell our different ticket packages, so we provide extensive training. We’ll teach you how to make the initial call and how to help select the best ticket package for that particular prospect. We’ll also allow you to explore other areas of the organization with some operational and administrative tasks, but about 90% of your time will be spent selling group tickets.
You’ll be working ticket sales in minor league. This means long hours during the work week and being available for all necessary events.
WHO DOES THE TRAINING?
Training is done in house. We’ll start you off with a week long boot camp giving you all the information you need to be successful. Don’t worry—we’re not going to just hand you a “how to sell tickets” manual and expect you to study it. The training is interactive so you’re learning and applying at the same time. We have a trained staff on hand, plus you’ll get the chance to meet some of the Mandalay executives that have been a success in the sports industry for years. After boot camp, you’ll have a pool of high level executives such as our team’s general manager, president and vice president of ticket sales, in addition to a staff of experienced sales reps to learn from.
QUALIFICATIONS
Did you answer yes to the first three questions at the very bottom of this posting? If you do, we can answer the fourth question for you. Yes, you will get unsurpassed training that will be giant steps in reaching your career goal. We strongly prefer graduate students, but if you’re an undergrad, recent grad or other and you’re the next budding superstar we would be happy to consider you for this position.
Answered yes to all four, you qualify. Now you have to take action; you have to apply.
HOW MUCH WILL YOU MAKE?
This position’s compensation will contain an aggressive monthly stipend competitive with any internship you’ll find in the sports market place across the country. We’ll give you every tool necessary to be successful.
START DATE
This position is designed to be a January to September position. We are looking for the positions to take effect in early January and run through mid-September.
Note: When you apply for this job online, you will be required to answer the following questions:
1. Do you have any time commitments from January to September?
2. Do you have available housing in the New York metropolitan area?